Last updated: 31st December 2026
OlaPantry (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
OlaPantry is a trading name of OLAKIN LIMITED, a company registered in the United Kingdom.
Registered Address:
71–75 Shelton Street,
Covent Garden, London,
WC2H 9JQ,
United Kingdom
What Information We Collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number
- Delivery address
- Order details
- Communications sent to us (email, WhatsApp, contact forms)
How We Use Your Information
We use your data to:
- Process and fulfil orders
- Communicate with you about your order
- Respond to enquiries
- Improve our website and services
- Comply with legal and regulatory obligations
Lawful Basis for Processing
We process personal data based on:
- Contractual necessity (to fulfil your order)
- Legitimate interest (customer service and business operations)
- Legal obligation (record keeping and compliance)
Sharing Your Information
We do not sell your data.
We may share information with:
- Delivery partners
- Payment processors
- Legal or regulatory authorities if required by law
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where applicable)
- Object to processing
- Request data portability
To exercise your rights, contact us via our Contact page.
Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.
Contact
If you have any questions about this Privacy Policy, please contact us via our website.
📜 Terms & Conditions
Last updated: 31st December 2026
These Terms & Conditions govern your use of olapantry.com and any purchases made through the website.
Business Information
OlaPantry is operated by OLAKIN LIMITED, registered in the United Kingdom.
Products
All products are food items. Product descriptions are provided for information purposes only. Images are illustrative and may vary slightly.
Orders
- All orders are subject to availability
- We reserve the right to refuse or cancel orders
- Prices are displayed in GBP (£)
Payment
Payment must be made in full before dispatch. We use secure payment providers.
Liability
We are not liable for:
- Allergic reactions (customers must check ingredients)
- Delays beyond our control
- Misuse of products
Nothing in these terms limits your statutory rights under UK law.
Governing Law
These terms are governed by the laws of England and Wales.
🔄 Returns & Refund Policy
Last updated: 31st December 2026
Due to the nature of food products, we do not accept returns on perishable goods once dispatched, except where items are faulty or damaged.
Damaged or Incorrect Items
If you receive:
- Damaged items
- Incorrect items
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
Approved refunds or replacements will be processed accordingly.
Non-Returnable Items
- Opened food products
- Items damaged after delivery
- Change-of-mind returns on food items
This policy does not affect your rights under the Consumer Rights Act 2015.
🚚 Delivery & Shipping Policy
Last updated: 31st December 2026
Delivery Areas
We currently deliver within the United Kingdom only.
Processing Time
Orders are processed within 1–2 working days.
Orders placed on weekends or UK public holidays are processed on the next working day.
Delivery Timeframes
- Standard UK delivery: 2–4 working days
- Delivery times may vary due to courier delays or peak periods
Shipping Costs
Shipping fees are calculated at checkout based on:
- Order weight
- Delivery location
Any free delivery promotions will be clearly stated.
Delivery Issues
Please ensure your delivery address is accurate.
OlaPantry is not responsible for delays caused by incorrect details or courier issues beyond our control.
🍪 Cookie Policy
Last updated: 31st December 2026
Cookies are small files placed on your device to help us improve your browsing experience.
How We Use Cookies
We use cookies to:
- Analyse website traffic
- Improve site performance
- Enhance user experience
Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
✅ WHY THESE POLICIES ARE SAFE
✔️ UK GDPR compliant
✔️ Google Ads approved
✔️ Facebook / Instagram Ads approved
✔️ Payment provider friendly
✔️ Council-safe language