Last updated: 29 December 2025
At OlaPantry, we want our customers to be satisfied with their purchases. This Refund & Returns Policy explains when refunds or replacements may be offered, in line with UK consumer law.
Perishable Food Products
Due to the nature of food products, we do not accept returns on perishable items once they have been dispatched, unless the item is faulty, damaged, or incorrect.
This policy is in accordance with the Consumer Rights Act 2015.
Damaged, Faulty, or Incorrect Items
If you receive an item that is:
- Damaged during delivery
- Faulty
- Incorrect (wrong product sent)
Please get in touch with us within 48 hours of delivery and provide:
- Your order number
- Clear photos showing the issue
Once assessed, we will offer:
- A replacement, or
- A refund (full or partial, as appropriate)
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened food products
- Items damaged after delivery
- Products affected by incorrect storage after delivery
- Change-of-mind returns on food items
Refund Processing
- Approved refunds will be processed using the original payment method.
- Refunds may take 5–10 working days to appear, depending on your payment provider.
Delivery Issues
OlaPantry is not responsible for:
- Delays caused by courier services
- Failed deliveries due to incorrect address details provided by the customer
Please ensure all delivery information is accurate at checkout.
Your Legal Rights
Nothing in this policy affects your statutory rights under UK consumer law.
Contact Us
If you have any questions regarding refunds or returns, don’t hesitate to get in touch with us via our Contact Us page.